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Job Description

1. Conduct systems analysis, development, and routine computer program maintenance.
2. Ability to debug problems caused by hardware. operating systems software, application programs, or network failures.
3. Operating systems software, application programs, or network failures.

Job Specifications

1. Assist in conducting systems analysis, development, and routine computer program maintenance.
2. Assist in debugging problems caused by hardware, operating systems software, application programs, or network failures.
3. Assist in developing in-house applications specifically designed for the organization.
4. Ability to learn new technologies very quickly and resolve any problems involved in integrating new technologies.
5. Maintains professional and technical knowledge by:
   • Learning about the products and services continuously.
   • Attending educational workshops.
   • Reviewing professional publications.
   • Establishing personal networks.
   • Benchmarking state-of-the-art practices.
   • Participating in professional societies.
6. Contributes to team effort by accomplishing related results as needed.
7. Write and submit reports, and provide feedback to management about what is working and what is not working.

Education, Certification, and Experience

• Education Background: Minimum Diploma in related field(s).
• Years of Experience: No experience required.

Skills/Competencies

• a. Proficiency with the ASP.NET MVC, VB.NET, HTML, and JavaScript programming languages.
• b. Web development skills and experience using one or more programming languages: Visual Basic, SQL, HTML, Crystal Reports, ASP, AS/400 CL, and others.
• c. Excellent debugging and problem-solving skills.
• d. Specialize in programming for engineering and scientific applications; specific post-secondary study or experience required.
• e. Well-developed analytical skills.
• f. Patience, detail-oriented, and persistence.
• g. Ability to think logically and creatively.
• h. Excellent interpersonal, communication (verbal and written), and collaboration skills.
• i. Strong problem-solving and creative skills.
• j. An ability to work and stay calm under pressure and keep to deadlines.
• k. Good computer literacy and ability to understand, use, and demo systems.
• l. Writing skills including for communications, preparation of proposals, etc.
• m. Presentation skills including preparation and delivering presentations.
• n. Must be detail-oriented and an active listener.
• o. Teamwork, leadership, and management skills.
• p. Multitasking and Organization Skills.
• q. Good learning skills and able to learn new things such as new systems, services, etc.
• r. Ability to provide training and coaching to staffs.
• s. Ability to self-motivate and motivate a team.

Key Performance Indicators

1. a. Ensure that all support tickets are responded to and resolved within the required time.
2. b. Ticket’s first response must be within 4 hours of ticket’s assignment to SDD.
3. c. All bugs fixing must be within 72 hours of ticket’s assignment (or based on SLA for customers with different SLA). Should the ticket take more than 72 hours:
   • i. An emergency fix or workaround must be provided within 72 hours.
   • ii. Update the status of the ticket within 72 hours with estimated completion date.
4. d. Once the issue has been solved, the ticket status must be updated along with the estimated publish date/time.
5. e. Success in debugging problems caused by hardware, operating systems software, application programs, or network failures.
6. f. Developed in-house applications specifically designed for the organization.
7. g. Quickly learned new technologies and resolved any problems involved in integrating new technologies.

Job Description

Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they’ve purchased from our company.

Job Responsibility

1. Own overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
2. Ensures all customers are successfully using the product or service they’ve purchased from the company.
3. Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
4. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
5. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
6. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
7. Ability to provide training, coaching, and consultancy when required.
8. Provide continuous engagement with existing clients including announcing system updates, wishing well wishes, and more.
9. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
10. Identify improvements to be made either within the system or in the training/engagement/support materials to increase customer satisfaction and retention.
11. Support other team members either from the same department and other departments when needed.
12. Any other tasks as per instructed.

Education, Certification, and Experience

• Education Background: Minimum Diploma
• Years of Experience: No experience required

Skills/Competencies

• Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Excellent interpersonal, communication (verbal and written), and collaboration skills.
• Strong problem-solving and creative skills.
• An ability to work and stay calm under pressure and keep to deadlines.
• Good computer literacy and ability to understand, use, and demo systems.
• Writing skills including for communications, preparation of SOP, etc.
• Presentation skills including preparation and delivering presentations.
• Must be detail-oriented and an active listener.
• Teamwork and leadership skills.
• Multitasking and Organization Skills.
• Good negotiation skills.
• Good learning skills and able to learn new things such as new systems, services, etc.
• Microsoft Office (Word, Excel, PowerPoint, etc.)

Key Performance Indicator

• Respond to all enquiries within 24 hours.
• Maintain and/or increase the customer retention rate.
• Reduce the support ticket, call and chat.
• Submit training report after training finished.
• Submit support report every month.

Job Description

Supports Administrative, Finance, and Human Resources department by:

• Screening and interviewing applicants.
• Preparing payroll.
• Orienting new employees.
• Administering employee benefit programs.
• Preparing full set of accounts – Account Payable, Accounts Receivable, Petty Cash, Reimbursement, and etc.

Job Responsibilities

1. Monitors claims by reviewing claims, substantiating documentation.
2. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking vacation, sick and personal time.
3. Assist in preparing full set of accounts and reports to the Management.
4. Maintain proper recording, filing, and documentation of account and HR documents.
5. Perform bank statement reconciliation.
6. Follow-up payments from clients.
7. To attend to Sales Team and Customer Success Team on any AR related matters.
8. Admin matters such as general administrative works.
9. Using OfficeCentral system for all recording.
10. To carry out any other duties and responsibilities as assigned.

Job Specification

Education, Certification, and Experience:

• Education Background: Minimum Diploma in HR/Finance/Accountancy or equivalent.
• Years of Experience: No experience required

Skills/Competencies:

• Able to do full set of accounts
• Must be able to work independently.
• Microsoft Office and computer literate.
• Patience, detail-oriented, and persistence.
• Teamwork skills.
• Excellent interpersonal, communication (verbal and written), and collaboration skills.
• An ability to work and stay calm under pressure and keep to deadlines.
• Multitasking and Organization Skills.
• Good learning skills and able to learn new things such as new systems, services, etc.
• Ability to self-motivate.
• Attention to detail and contributes to team effort by accomplishing related results as needed.

Key Performance Indicators (KPIs):

• To ensure that there is no outstanding for utility bills.
• To monitor and ensure that all staffs have at least 7 days of training per year.
• To ensure employee satisfaction rate.
• To ensure employee retention rate.
• Follow-up payment with clients and get the payment before the invoice due date.

Job Description

1. Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
2. Sells products and services by establishing contact, meetings, and developing relationships with prospects; recommending solutions. This includes preparation, developing and delivering presentations, quotations, proposals, invoices, receipts, and also follow-ups and negotiation.
3. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
4. Maintains professional and technical knowledge by learning about the products and services continuously, attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
5. To plan and conduct business development activities or any other activities as instructed.
6. Contributes to team effort by accomplishing related results as needed.
7. Write and submit reports and provide feedback to management about what is working and what is not working.
8. To carry out any other duties and responsibilities as assigned.

Job Specification

Education Background: Minimum Diploma

Years of Experience: No experience required

Skills/Competencies:

• Coachable
• Excellent interpersonal, communication (verbal and written), and collaboration skills
• Strong sales prospecting, closing, and negotiation skills
• Strong problem-solving and creative skills
• An ability to work and stay calm under pressure and keep to deadlines
• Good computer literacy and ability to understand, use, and demo systems
• Writing skills including for communications, preparation of proposals, etc.
• Presentation skills including preparation and delivering presentations
• Must be detail-oriented and an active listener
• Teamwork and leadership skills
• Multitasking and Organization Skills
• Good learning skills and able to learn new things such as new systems, services, etc.
• Microsoft Office (Word, Excel, PowerPoint, etc.)

Key Performance Indicators (KPIs):

• Achieve monthly and annual targeted number of leads
• Respond to all enquiries within 24 hours
• Achieve monthly and annual targeted meetings with clients
• Achieve monthly and annual targeted sales figure
• All customer data and business development activities including meetings, call summaries, notes, quotations, etc., are submitted into OfficeCentral system.
• Submit weekly and monthly business development reports

Job Description

1. Collect quantitative and qualitative data from marketing campaigns.
2. Perform market analysis and research on competition.
3. Support the marketing team in daily administrative tasks.
4. Assist in preparing, contributing, marketing and advertising promotional activities (e.g., social media, direct mail, email, phone calls, website, etc.).
5. Monitoring and managing the company’s social media platforms.
6. Manage and update company database and customer relationship management systems (CRM).
7. Help to assist in organizing marketing events (Face to Face and Online Events).
8. Graphics design and video editing.
9. Participate in project and team meetings.
10. To carry out any other duties and responsibilities as assigned.

Job Specification

Education, Certification, and Experience:

• Education Background: Minimum Diploma
• Years of Experience: No experience required

Skills/Competencies:

• Creative and interested in producing creative contents.
• Initiative and good in decision making.
• Excellent interpersonal, communication (verbal and written), and collaboration skills.
• Skills in project management.
• Communicating, maintaining, and developing client relationships.
• Skills in capturing and editing pictures and videos.
• Knowledge of KPIs and marketing techniques for event management.
• Outstanding communication and negotiation ability.
• Customer service orientation.
• Teamwork and leadership skills.
• Good multitasking and organizational skills.
• Ability to work and stay calm under pressure and meet deadlines.
• Good learning skills and ability to learn new things such as new systems, services, etc.
• Experience in Canva or any other creative content platform.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Key Performance Indicators (KPIs):

• Achieve monthly and annual number of events to be conducted.
• Ensure that each event achieves its objectives and target turn-up rate.
• Ensure that the team achieves its monthly and annual targeted audience marketing and awareness.

Job Description

To test modifications to Authentic Venture’s products to ensure they are fit for purpose, consistent. Updating the detailed specifications and writing the programme codes.

Job Specifications

1. To test modifications to Authentic Venture’s products to ensure they are fit for purpose, consistent.
2. Translate functional requirements and specifications into documented test plans, cases, and steps. (Planning, writing, and executing test scripts)
3. Assist for the creation and maintenance of test data, tools, and scripts.
4. Assist to execute test plans manually and conduct manual functional and exploratory testing.
5. Testing the product in controlled, real situations before going live.
6. Update the user manuals for users.
7. Updating the detailed specifications and writing the programme codes.
8. To understand the industry requirements of Authentic Venture’s customer base and develop a thorough understanding of how those requirements are met by Authentic Venture’s product range.
9. Identifying issues, risks, and dependencies, escalating and managing where appropriate.
10. Continually update skills by learning new technologies relevant to the role.
11. Contributes to team effort by accomplishing related results as needed.
12. Write and submit reports, and provide feedback to management about what is working and what is not working.

Education, Certification, and Experience

• Education Background: Minimum Diploma in related field(s).
• Years of Experience: Minimum 1 year of experience in related field(s).

Skills/Competencies

• a. Proficiency with the ASP.NET MVC, VB.NET, HTML, and JavaScript programming languages.
• b. Web development skills and experience using one or more programming languages: Visual Basic, SQL, HTML, Crystal Reports, ASP, AS/400 CL, and others.
• c. Excellent debugging and problem-solving skills.
• d. Specialize in programming for engineering and scientific applications; specific post-secondary study or experience required.
• e. Well-developed analytical skills.
• f. Patience, detail-oriented, and persistence.
• g. Teamwork, leadership, and management skills.
• h. Ability to think logically and creatively as a leader.
• i. Excellent interpersonal, communication (verbal and written), and collaboration skills.
• j. Strong problem-solving and creative skills.
• k. An ability to work and stay calm under pressure and keep to deadlines.
• l. Good computer literacy and ability to understand, use, and demo systems.
• m. Writing skills including for communications, preparation of proposals, etc.
• n. Presentation skills including preparation and delivering presentations.
• o. Must be detail-oriented and an active listener.
• p. Multitasking and Organization Skills.
• q. Good learning skills and able to learn new things such as new systems, services, etc.
• r. Ability to provide training and coaching to staffs.
• s. Ability to self-motivate and motivate a team.

Key Performance Indicators

1. a. Ensure that all support tickets are responded to and resolved within the required time.
2. b. Ticket’s first response must be within 4 hours of ticket’s assignment to SDD.
3. c. All bugs fixing must be within 72 hours of ticket’s assignment (or based on SLA for customers with different SLA). Should the ticket take more than 72 hours:
   • i. An emergency fix or workaround must be provided within 72 hours.
   • ii. Update the status of the ticket within 72 hours with estimated completion date.
   • iii. Once the issue has been solved, the ticket status must be updated along with the estimated publish date/time.